Returns & Refund Policy
At Pure BioLabs, we are committed to providing clearly identified research-use materials and professional customer service. This Returns & Refund Policy explains how returns, refunds, exchanges and order cancellations are handled.
Eligibility for Returns
We accept returns in accordance with applicable UK consumer law. Returns may include:
- Products that are defective or damaged on arrival.
- Products that are incorrect or not as described.
- Eligible online orders cancelled within the applicable statutory cancellation period.
- Other returns where Pure BioLabs has agreed to accept the return.
Where applicable, products should be returned in their original packaging and in a condition that allows us to inspect the item.
Please contact Pure BioLabs before sending any item back. We will provide the appropriate return instructions.
How to Initiate a Return
To request a return, please contact our customer service team with the following information:
- Your full name
- Your order number
- The product name and reference code
- The reason for the return
- Details of any defect, damage or incorrect item
- Photographs where appropriate
Once your request has been reviewed, we will confirm whether the return is authorised and provide the relevant return instructions.
Return Shipping
For products that are defective, damaged or incorrectly supplied, Pure BioLabs will provide appropriate instructions regarding return shipping.
For eligible change-of-mind cancellations, return shipping arrangements will be handled in accordance with applicable UK consumer law and the information provided to the customer before purchase.
Please do not send products to our return address without first receiving return instructions from Pure BioLabs.
Refund Process
Once an authorised return has been received and inspected, we will confirm the outcome of the return.
Where a refund is due, it will normally be made using the original payment method.
Where statutory cancellation rights apply, refunds will be processed in accordance with the applicable UK legal requirements.
Exchanges
Where appropriate, Pure BioLabs may offer a replacement for products that arrive defective, damaged or incorrect.
Replacement products are subject to availability and will be handled in accordance with applicable consumer rights.
Order Cancellations
If you wish to cancel an order, please contact Pure BioLabs as soon as possible.
If an order has not yet been dispatched, we will make reasonable efforts to cancel the order before shipment.
For orders placed online, statutory cancellation rights may also apply. These rights will be handled in accordance with applicable UK consumer legislation.
Return Address
Pure BioLabs
Returns Department
92 North Street
Hornchurch
RM11 1SR
United Kingdom
Important: Please contact Pure BioLabs before posting any return to this address.
Research Use Only
All Pure BioLabs products are supplied for research use only and are not for human consumption.
Products supplied by Pure BioLabs are intended solely for legitimate research and laboratory purposes. Nothing on this website should be interpreted as medical advice or as an indication that any product is intended for human or veterinary use.
Legal Rights
This Returns & Refund Policy does not affect or restrict any statutory rights that customers may have under applicable UK law.
Pure BioLabs will not use this policy to exclude or restrict rights that cannot legally be excluded.
Contact Us
If you have any questions regarding returns, refunds or cancellations, please contact us before sending anything back.
Email: info@purebiolabs.co.uk
Pure BioLabs — Research use only — Not for human consumption.